Monday, 16 July 2012

Quantified KM success story #43 - $200m pa at Schlumberger

SNV81795 Taken from this brochure - "Knowledge ManagementSaves USD 200 Million"

"The InTouchSupport.com system delivers direct cost savings of over USD 200 million annually plus substantial intangible benefits. The service improved response time by 95% for resolving technical queries, and by 75% for deploying engineering modifications globally. These reductions translate directly into improved operational performance and service to customers".
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2 comments:

  1. Megan16 July 2012 at 14:14

    This link doesn't seem to work. Is anyone else having trouble?

    ReplyDelete
  2. Nick Milton16 July 2012 at 22:10

    I've tried it again Megan, and it does work, but its a download and does not load immediately, so you have to be a little bit patient!

    ReplyDelete

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