tag:blogger.com,1999:blog-7585040184982733654.post3873027076881651892..comments2024-03-20T11:13:46.071+00:00Comments on Knoco stories: What do you do with your Best Experts?Nick Miltonhttp://www.blogger.com/profile/02413967879826601863noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7585040184982733654.post-1702101867728380062012-01-26T10:36:55.927+00:002012-01-26T10:36:55.927+00:00Hi Jon
No, I don't think my focus is too hevi...Hi Jon<br /><br />No, I don't think my focus is too hevily on method! <br /><br />Method is part of the equation, and individual roles is part of the equation also, as is the social aspect. We need to look at all of these (and I cannot cover every aspect in every blog post I am afraid). For example you mention "gather personal experiences from experts", but this will not work if the experts are unavailable, or disincentivsed, or uninterested, or don't feel it's part of their role, and so do not bother to join in the conversation. <br /><br />I see this, for example, in one of my clients, where the experts play no role at all in the Communities of Practice, because they are "too busy for anything that is not part of the job". I do not see it in other clients, where the experts have been given a role where it IS part of their job.<br /><br />You need to show people (especially the experts) a reason why they should be a "social thinker" rather than an individual deliverer, and why they should feel a responsibility for the performance of others.Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-52418224556029099492012-01-26T10:29:49.955+00:002012-01-26T10:29:49.955+00:00I think there is a real problem with professional ...I think there is a real problem with professional services firms where the focus is on individual timewriting, and the problem is exactly as you describe. There is no mechanism to incentive the experts to help build the capability of others. <br /><br />How do we convince them to structure differently? I think the only thing that will do this, is market forces. When legal firms are paid for the solution, instead of for the time spent by the lawyers, then we will see a shift in thinking, and a focus on the productivity of the organisation, rather than on the timewriting of the individual.Nick Miltonhttps://www.blogger.com/profile/02413967879826601863noreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-415304730733789102012-01-26T10:20:00.304+00:002012-01-26T10:20:00.304+00:00do you not think your focus is to heavily on metho...do you not think your focus is to heavily on method? <br /><br />by method thinking I mean acquire knowledge and process knowledge in a planned ... sequential ... methodical way ... based on an understanding that knowledge is scarce and is a set of works.<br /><br />When a more balanced approach would give equal weight to the importance of a social thinker?<br /><br />by social thinkers ... I mean ... acquire knowledge they need ... in the moment of need ... by socialising with a diverse range of people to gather personal experiences from experts ... but also "ordinary people" so that they can form their own plan, execute their own plan, learn, re-plan, re-execute, re-learn and so on ... all in the moment of need. This enables them to build a sequence of good choices ... where each choice brings more positive outcomes than the ones before it. This is based on an understanding that knowledge is not scarce ... nor is it a set of works ... it is an infrastructure of social connection <br /><br />In both this article and the knowledge asset one ... you give a token reference to social by mentioning communities of practice ... but social thinking ... in my experience requires a special set of social traits ... which is hardly ever discussed anywhere?<br /><br />so can we redress the balance?<br /><br />cheers<br /><br />Jon Thorne<br />RespectExchange.com<br /><br />I am setting up a flexischool to teach children how to think and learn in a social wayJon Thornehttp://respectexchange.comnoreply@blogger.comtag:blogger.com,1999:blog-7585040184982733654.post-9626294029791790452012-01-25T20:03:49.913+00:002012-01-25T20:03:49.913+00:00I think the examples here and what is suggested is...I think the examples here and what is suggested is a great approach. However, I question whether as structured currently it would work for professional services firms where professionals (lawyers, accountants, etc) usually are not compensated for training, mentoring, knowledge transfer, transferring knowledge and skills and talent management. I definitely believe they should be, but as of today, most are not.<br /><br />The second problem with professionals is that they often want to be doing the hard work on the front lines, not training, mentoring, etc.<br /><br />So the question is, can we convince them to structure their systems differently, including compensation, so that they can pass on knowledge and make sure they have the best prepared workforce generation to generation?<br /><br />Phyllis Weiss Haserot www.pdcounsel.comPhyllis Weiss Haserothttp://www.nextgeneration-nextdestination.comnoreply@blogger.com